Terms of return of AKTIV products

Terms of return of AKTIV products

We are committed to providing our customers with quality products, but if for any reason you decide to return an item, we suggest you read our return policy.

1. Factory Defect: If you discover a factory defect when you receive your item, please contact our customer service department within 14 days of receiving the item. We will provide you with detailed instructions on how to return the item and exchange it for a quality item.
2. Unused merchandise: If the item remains in its original packaging and has not been used, you have the right to return it within 14 days of purchase. Please ensure that the item retains its original packaging and all labels.
3. Return Method: To begin the return process, contact us by phone or send a request to the email address listed on our website. We will provide you with the necessary instructions and information to return the item.
4. Refunds: Upon receipt of the returned merchandise and verification of its condition, we will issue a refund to your account.
5. Shipping: Shipping costs for returns are the responsibility of the buyer, except in cases of factory defect, where all costs are reimbursed by AKTIV.
6. Restrictions: Return services are provided only for orders made within Ukraine.

We appreciate your choice in favor of AKTIV products and are committed to providing you with high quality products and excellent service. In case of questions or the need for a refund, do not hesitate to contact us. Thank you for your understanding and cooperation!